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Cryoport is the industry’s most trusted provider of cold chain logistics solutions for temperature-sensitive life sciences materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport’s proprietary Cryoport Express® liquid nitrogen dry vapor shippers, Cryoportal™ logistics management platform, leading-edge Smartpak II® condition monitoring system paired with unparalleled cold chain expertise and 24/7/365 customer support, make Cryoport the end-to-end cold chain logistics partner the industry trusts.



Meet John Condon

Director of Business Development. Americas

Meet John Condon

John’s experience in the IVF/reproductive medicine spans over 30 years, previously representing CooperSurgical Fertility and Genomic Solutions in the consumable, equipment, and Genomic Solutions business. John holds a degree from The University of Massachusetts at Amherst and is currently residing in Rhode Island.

Meet Jackie Frost

Associate Director, Reproductive Medicine

Meet Jackie Frost

Jackie has over 10 years of customer service experience in the retail and housing industry and is in charge of maintaining high levels of customer service and excellence for Cryoport. Jackie holds a Bachelor’s degree in International Business from California State University, Fullerton.

Meet Corey Gurwell

Client Care Manager, Americas

Meet Corey Gurwell

Corey has over 6 years of experience in the fertility industry supporting intended parents, donors, and surrogates, and almost a decade supporting the animal health industry. Corey resides in California and has a degree in Social and Behavioral Sciences.

Meet Kumiko Nakata

Director of Business Development, APAC Japan

Meet Kumiko Nakata

Kumiko holds a Ph.D. in Reproductive Biotechnology, is an Embryologist, was the Lab Director at MIRAI Research Institute, held various positions in research and clinical operations at Yamashita Shonan Yume in Fujisawa and the prestigious Kato Ladies Clinic in Tokyo.

Meet Ayumi Yamada

Client Care Manager, Japan

Meet Ayumi Yamada

Ayumi has extensive experience in customer service for forwarding and logistics companies. She has over 10 years of experience in inventory control and order management in the manufacturing industry.

What our clients are saying

“Cryoport was the easiest part of our embryo adoption process! Your staff were very responsive and efficient. We appreciate the emails/communication you provided to inform us every step of the way. Thank you!”

- Emily J.

“Fantastic service, thank you. IVF involves a lot of paperwork, appointments and confusing information. Your service was the one part that was efficient and straightforward!”

- Nancy R.

“Just thankful for such a professional and stress-free experience, which is valued because this is such a stressful situation.”

- Christina M.

“As a practitioners office and shipping coordinator I love you guys. This is very easy for us and I appreciate working with you!”

- Jennifer A.

“Truly appreciated how well informed I was regarding the shipment. The process was well executed and I knew what was happening every step of the way. It was a pleasure doing business with Cryoport…thank you for your excellent service.”

- Gabrielle S.