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Cryoport is the industry’s most trusted provider of cold chain logistics solutions for temperature-sensitive life sciences materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport’s proprietary Cryoport Express® liquid nitrogen dry vapor shippers, Cryoportal™ logistics management platform, leading-edge Smartpak II® condition monitoring system paired with unparalleled cold chain expertise and 24/7/365 customer support, make Cryoport the end-to-end cold chain logistics partner the industry trusts.



Meet John Condon

Director of Business Development. Americas

Meet John Condon

John’s experience in the IVF/reproductive medicine spans over 30 years, previously representing CooperSurgical Fertility and Genomic Solutions in the consumable, equipment, and Genomic Solutions business. John holds a degree from The University of Massachusetts at Amherst and is currently residing in Rhode Island.

Meet Kirsty Crompton

Director of Business Development, EMEA

Meet Kirsty Crompton

Kirsty is based in the South West of England, and she brings nearly two decades of experience within the fertility industry, working with both the NHS and private clinical providers. Kirsty earned her MBA in 2016.

Meet Jackie Garcia

Associate Director, Reproductive Medicine

Meet Jackie Garcia

Jackie has over 10 years of customer service experience in the retail and housing industry and is in charge of maintaining high levels of customer service and excellence for Cryoport. Jackie holds a Bachelor’s degree in International Business from California State University, Fullerton.

Meet Natalia Gozdzicka

Client Care Manager, EMEA

Meet Natalia Gozdzicka

Natalia brings over 4 years of experience in logistics and 7 years of experience in sales and customer service. She is based in Amsterdam and is responsible for our customer care for EMEA market. Natalia holds a Master’s degree in Marketing and Management from University of Adam Mickiewicz in Poznan.

Meet Corey Gurwell

Client Care Manager, Americas

Meet Corey Gurwell

Corey has over 6 years of experience in the fertility industry supporting intended parents, donors, and surrogates, and almost a decade supporting the animal health industry. Corey resides in California and has a degree in Social and Behavioral Sciences.

Meet Kumiko Nakata

Director of Business Development, APAC Japan

Meet Kumiko Nakata

Kumiko holds a Ph.D. in Reproductive Biotechnology, is an Embryologist, was the Lab Director at MIRAI Research Institute, held various positions in research and clinical operations at Yamashita Shonan Yume in Fujisawa and the prestigious Kato Ladies Clinic in Tokyo.

Meet Ayumi Yamada

Client Care Manager, Japan

Meet Ayumi Yamada

Ayumi has extensive experience in customer service for forwarding and logistics companies. She has over 10 years of experience in inventory control and order management in the manufacturing industry.

What our clients are saying

“Thank you so much for your assistance with this. I couldn’t have asked for a more professional and efficient service, they got the shipment yesterday like I needed!
I really appreciate all of your efforts. Would definitely recommend cryoport to anyone who asks.”

- May L., 5/1/19

“Just thankful for such a professional and stress-free experience, which is valued because this is such a stressful situation.”

- Christina M., 3/1/18

“As a practitioners office and shipping coordinator I love you guys. This is very easy for us and I appreciate working with you!”

- Jennifer A., 2/19/18

“Fantastic service, thank you. IVF involves a lot of paperwork, appointments and confusing information. Your service was the one part that was efficient and straightforward!”

- Nancy R., 11/1/17

“I just wanted to share how grateful I am for the service, and let you know that you make the process so easy. This was my second time shipping embryos with Cryoport, and from start to finish it was great. The person I first spoke to on the phone was kind and professional. And I felt like I had a good understanding of what was happening because of the email updates at each step of the delivery process. Shipping embryos is difficult partly because there’s a lot of emotional components to it when dealing with IVF-related matters. Working with Cryoport has helped to decrease my stress surrounding it all, so I just wanted to thank you for being such an awesome service.”

- Maria R., 4/12/19