*Quality by Design definition: Quality by design (QbD) is a concept first outlined by well-known quality expert Joseph M. Juran who believed that quality could be planned, and that most quality crises and problems relate to the way in which quality was planned in the first place.

Science

Cryoport Express® shippers

Our Cryoport Express® shippers are more than just shipping containers, they are scientifically engineered logistics tools built to ensure your precious materials are transported safely and securely. Our lightweight shippers feature a combination of advanced packaging, cryogenics and high-vacuum technology. The inner chamber is surrounded by a high-surface, low-density open cell plastic foam that allows for hold times for up to 10 days. Our equipment is designed to minimize the risk of the transit process and any outside influences during your move.

Quality By Design Practices

Cryoport truly stands alone in the industry with our continuous improvement of our products and processes by executing advantageous Quality by Design (QbD) practices in support of our logistics solutions.

Our exclusive Cryoport Express® shippers are not only validated using the traditional approach but they are qualified through a comprehensive Quality by Design model. Our model is based off a Holding Time Variation study that defines characteristics that can impact the performance of a shipper. By using current scientific technology and methodologies, we have developed models to dynamically predict the impact of multiple factors on holding time for Cryoport products. As data is collected and evaluated in real time, Cryoport can modify the impact of external events on anticipated hold time.

Cryoport also diligently qualifies each shipper from our dewar fleet prior to leaving our facility and upon its return. Each individual shipper has its own unit level historical performance record and data collection that defines the quality and functional state. If a shipper does not meet the criteria Cryoport has set forth in their processes, it will be removed from service.

Logistics

Active Monitoring of Shipments

Cryoport’s industry-leading Smartpak II™ Condition Monitoring System is configured to provide visibility to our team for both the conditions and location of your valuable IVF materials throughout the entire shipment process. The Smartpak II™ monitors and measures: location, pressure, orientation, temperature, tampering, shock and humidity—making it the most powerful condition monitoring system in the industry.

Superior Customer Support

Cryoport’s customer service team proactively monitors each shipment with our SmartPak II™ technology, allowing for intervention when necessary. Our experienced team understand just how precious your shipment is and will be with you every step of the way.

Certainty

Cryoport has transported over 235,000 shipments, works closely with 62% of clinics in the United States and has over 10 years’ experience of IVF shipping. We have also been recently selected by both Novartis and Kite Pharma to support the cryogenic logistics for the commercial launch of their first-ever, FDA-approved CAR-T therapies.

Intelligent Logistics

Cryoport’s industry-leading Smartpak II™ Condition Monitoring System is configured to provide visibility to our team for both the conditions and location of your valuable IVF materials throughout the entire shipment process. We also provide clinic coordination and exclusive insurance options for additional peace of mind.
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Location

Near real-time tracking using GPS, cellular and Wi-Fi triangulation

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Temperature

Internal and external temperature monitoring

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Logistics Expertise

Cryoport has transported over 235,000 shipments to over 100 countries

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Non-stop Monitoring

24/7/365 shipment monitoring by our team via SmartPak II™ automated alert system

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Clinic Coordination

Our team communicates with the clinics to ensure the shipments are coordinated for procedure dates and the clinics’ availability

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Insurance

Exclusive insurance options for the transportation of your precious materials

Superior Customer Service

Cryoport’s customer service team proactively monitors each shipment with our SmartPak II™ technology, allowing for intervention when necessary. Our experienced team understand just how precious your shipment is and will be with you every step of the way.

What our clients are saying

“Thank you for making this process simple, seamless, and virtually worry-free.”

- Janet L., 2/14/18

“I just wanted to share how grateful I am for the service, and let you know that you make the process so easy. This was my second time shipping embryos with Cryoport, and from start to finish it was great. The person I first spoke to on the phone was kind and professional. And I felt like I had a good understanding of what was happening because of the email updates at each step of the delivery process. Shipping embryos is difficult partly because there’s a lot of emotional components to it when dealing with IVF-related matters. Working with Cryoport has helped to decrease my stress surrounding it all, so I just wanted to thank you for being such an awesome service.”

- Maria R., 4/12/19

“Thanks for making our shipment happen on short notice and for making this a stress free and easy transaction.”

- Shirley B., 2/8/18

“I would like to personally thank each and every person involved with the transport of this soon to be baby! Thank you all for helping make dreams come true.”

- Natalie G., 6/22/17

“I’m just so thankful for your service and grateful for what you guys do. Without your service I would not be able to pursue my dream of having another child. Thank you so much to Eduard and his crew!”

- Nancy P., 7/31/17